Serviced Apartment Operations Manager

Amraim Property is seeking an experienced Serviced Apartment Operations Manager to take full charge of our serviced apartment operations, ensuring high service quality and enhancing customer satisfaction.

Responsibilities

As the Serviced Apartment Operations Manager, you will:

• Oversee and manage all aspects related to apartment operations.
• Report regularly to senior management on the status of apartment management.
• Develop and adjust operational plans for projects based on market research and demand analysis.
• Be responsible for the expansion and management of serviced apartment business, maintaining and developing relevant external relationships.
• Cultivate client relationships and actively explore new client resources.
• Manage apartment supplies and submit procurement reports.
• Develop and implement service management policies for the serviced apartments to maintain service quality and improve customer satisfaction.
• Oversee the management and maintenance of internal apartment facilities.
• Manage the cleanliness and hygiene of the apartment interior and exterior; oversee maintenance and repair management; and handle client reception services.
• Complete other tasks assigned by management.

Requirements

• Associate’s degree or higher in Business Management, Property Management, Hotel Management, or a related field.
• 2+ years of experience in serviced apartment operations management.
• Familiarity with the operational trends, management models, and processes of serviced apartments.
• Practical and results-oriented, with strong leadership and strategic thinking abilities, as well as excellent communication, coordination, and public relations skills.
• Experience as a manager or professional in serviced apartments or boutique hotels is a plus.

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Amraim Property 招聘：酒店式公寓运营经理

Amraim Property 正在寻找一位经验丰富的酒店式公寓运营经理，负责全面管理酒店式公寓的运营事务，确保服务品质并提升客户满意度。

岗位职责

作为酒店式公寓运营经理，您将：

• 统筹并全面管理公寓运营相关事务。
• 定期向上级汇报公寓管理工作情况。
• 通过市场调查和需求分析，负责制定项目运营方案，并适时调整。
• 负责酒店式公寓业务的拓展与管理，维护与开拓相关的外部关系。
• 维护客户关系并积极开拓新的客户资源。
• 负责公寓的物资管理，并提交采购情况。
• 负责制定和落实酒店式公寓的服务管理制度，以保持服务品质和提升客户满意度。
• 做好公寓内部设施的管理和维护工作。
• 负责公寓内外的清洁卫生管理工作、维修保养管理工作，以及客户服务接待工作。
• 完成领导安排的其他工作任务。

任职要求

• 企业管理、物业管理、酒店管理等相关专业大专及以上学历。
• 2年以上酒店式公寓运营管理工作经验。
• 熟悉酒店式公寓的运营发展趋势、管理模式及流程。
• 踏实务实，具备较强的领导力和宏观思维能力，以及较强的沟通协调和业务公关能力。
• 有酒店式公寓或精品酒店管理人员或从业经历者优先考虑。